Privacy Policy for Velosdrop Delivery Service

For Customers and Delivery Drivers

Last Updated: February 3, 2026

⚠️ IMPORTANT: This app is for users 18 years and older only. By using this app, you confirm you meet this age requirement.

1. Introduction

Velosdrop Inc ("we," "our," or "us") operates the Velosdrop delivery service mobile applications for both customers and delivery drivers. This Privacy Policy explains how we collect, use, disclose, and safeguard information for all users of our platform.

This Privacy Policy applies to:

Customers - Users who order delivery services
Delivery Drivers - Users who provide delivery services

2. Information We Collect

👤 Customer Information

Account Details: Name, phone, email, profile photo
Delivery Addresses: Home, work, favorites
Payment Info: Mobile money details, wallet balance
Order History: Past deliveries, preferences
Location Data: For finding nearby services
Ratings & Reviews: Feedback for drivers

🚗 Driver Information

Personal Details: Name, phone, email, profile photo
Verification Data: Driver's license, vehicle info, ID
Payment Info: Mobile money, earnings, payout history
Performance Data: Delivery history, ratings, metrics
Location Data: Real-time tracking during deliveries
Background Check: For platform safety and compliance

Common Information We Collect

•App Performance: Crash reports, error logs

3. How We Use Your Information

For Service Delivery

✓Match customers with drivers for deliveries

✓Process payments and manage wallets

✓Provide real-time tracking and updates

✓Calculate fares and delivery estimates

For Safety and Security

✓Verify identities and credentials

✓Prevent fraud and ensure platform integrity

✓Conduct background checks (drivers)

✓Maintain delivery quality standards

For Communication and Support

✓Send order/delivery updates

✓Provide customer/driver support

✓Send important platform announcements

✓Handle disputes and complaints

4. How We Share Your Information

Between Customers and Drivers

Customer → Driver:

• Name for order confirmation
• Delivery address for pickup/drop-off
• Contact number for coordination
• Delivery instructions

Driver → Customer:

• Name and profile photo
• Vehicle information
• Real-time location during delivery
• Driver rating and reviews

With Service Providers

Payment Processors:
Mobile money transactions, payout processing
Mapping Services:
Navigation, route optimization, location services
Cloud Services:
Data storage, backup, app hosting
Verification Services:
Background checks, ID verification (drivers)

Legal Requirements

We may disclose information when required by law, to protect rights and safety, or in connection with business transfers like mergers or acquisitions.

✅ We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect information for all users:

Encryption: All data is encrypted in transit and at rest
Access Controls: Strict role-based access to user data
Secure Storage: Data stored on secure servers with limited access
Regular Audits: Security assessments and vulnerability testing
Staff Training: Privacy and security training for all employees
Background Checks: For employees handling sensitive data

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

📱 In-App Controls

• Update profile information
• Manage notifications
• Control location permissions
• Delete saved addresses

📧 Contact Us For

• Access your personal data
• Correct inaccurate information
• Delete your account
• Export your data

⚖️ Your Rights

• Right to access
• Right to correction
• Right to deletion
• Right to object

To exercise your rights: Email us at admin@velosdrop.com

7. Age Restrictions (18+)

🚫 STRICTLY 18+ ONLY

The Velosdrop platform is exclusively for users 18 years and older. This applies to both customers and delivery drivers.

For Customers

Must confirm age during registration
May be asked for age verification
Using false age information violates Terms

For Drivers

Must be 18+ and legally eligible to work
Government ID verification required
Valid driver's license mandatory

⚠️ Underage use results in immediate account termination, data deletion, and may include notification to authorities.

8. Third-Party Services

Our app integrates with third-party services for various functionalities:

Service	Purpose	Data Shared
Payment Processors	Mobile money transactions	Payment details, reference numbers
Mapping Services	Navigation and location	Addresses, GPS coordinates
Cloud Storage	Data hosting and backup	App data, user content
Verification Services	Driver background checks	ID documents, license info
Analytics	App improvement	Usage statistics, crash reports

These services have their own privacy policies. We recommend reviewing them for information about their data practices.

9. Data Retention

General Retention

Active Accounts: While account is active
Financial Records: 7 years (tax compliance)
Delivery History: 2 years
Inactive Accounts: 2 years then deletion

Driver-Specific

Verification Data: 7 years (legal requirement)
Performance Metrics: 2 years
Background Checks: 7 years
Earnings Records: 7 years (tax purposes)

When we no longer need information, it is securely deleted or anonymized.

10. Contact Us

Your Acknowledgment and Consent

By downloading, installing, or using the Velosdrop app (as customer or driver), you acknowledge that:

You have read and understood this Privacy Policy in its entirety
You consent to the collection, use, and sharing of your information as described
You confirm you are at least 18 years of age
You understand your rights and how to exercise them
You agree to receive communications about your account and services
For drivers: You consent to background checks and verification processes

⚠️ IMPORTANT NOTICE

If you do not agree with any part of this Privacy Policy, you must not download, install, or use the Velosdrop app.