Privacy Policy for Velosdrop Driver

1. Introduction

Velosdrop Inc ("we," "our," or "us") operates the Velosdrop Driver mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for delivery services.

⚠️ This app is intended ONLY for adults aged 18 and over. By using this app, you confirm you meet this age requirement and possess a valid driver's license.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Driver's license and vehicle information
• Profile photo
• Government-issued ID for verification
• Date of birth (to verify 18+ age requirement)

Location Data

• Real-time location when app is in use (for delivery tracking)
• Background location (when accepting deliveries)
• Pickup and delivery addresses
• Route history and navigation data

Financial Information

• Mobile money payment information
• Wallet balance and transaction history
• Earnings and payment records
• Top-up and withdrawal history

Usage Data

• Delivery history and performance metrics
• App usage statistics
• Device information and identifiers
• Login and authentication logs

3. How We Use Your Information

• To verify you are 18 years or older and legally authorized to work
• To facilitate delivery services and match you with customers
• To process payments and manage your wallet
• To provide real-time tracking and navigation
• To verify your identity and maintain platform safety
• To communicate important updates about deliveries
• To improve our services and user experience
• To comply with legal and regulatory obligations
• To prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We share your information only in the following circumstances:

• With Customers: Name, profile photo, vehicle info, and real-time location during active deliveries
• Service Providers: Trusted third-party service providers who assist us in operating our app, processing payments, providing mapping and navigation services, and storing data securely
• Business Partners: For service delivery and platform operations
• Legal Requirements: When required by law, court order, or to protect rights, safety, and security
• Business Transfers: In the event of merger, acquisition, or asset sale

We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit using industry-standard protocols
• Encryption of sensitive data at rest
• Secure authentication with password hashing
• Role-based access controls for internal systems
• Regular security assessments and audits
• Limited employee access to personal data on need-to-know basis
• Secure cloud infrastructure with regular backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide and improve our services
• Comply with legal, tax, and accounting obligations (7 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

You may request deletion of your account and personal data at any time by contacting us. Some information may be retained in backup systems for a limited period or as required by law.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your data (subject to legal obligations)
• Withdraw Consent: Revoke consent for data processing where applicable
• Data Portability: Export your data in a machine-readable format
• Object: Object to certain data uses, including direct marketing
• Restrict Processing: Request limitation of data processing in certain situations

To exercise these rights, contact us at privacy@velosdrop.com. We will respond within 30 days of receiving your request.

8. Location Data

Location tracking is essential for delivery services. We collect location data:

• When Active: Real-time location when you're online and available
• During Deliveries: Continuous tracking for navigation and customer updates
• Background: Limited background location when app is closed (with your permission)

You can control location permissions in your device settings. However, disabling location services will prevent you from accepting and completing deliveries. We do NOT track your location when you're offline or outside of work hours.

9. Third-Party Services

Our app integrates with trusted third-party service providers to deliver core functionality:

• Mapping and Navigation: For route planning and location services
• Payment Processing: For secure mobile money transactions
• Cloud Storage: For secure data storage and file uploads
• Real-time Communication: For instant messaging and notifications

These service providers have their own privacy policies which govern their use of your data. We ensure all third-party providers meet appropriate security standards. We are not responsible for the privacy practices of third-party services.

10. Age Restriction

We explicitly prohibit:

• Use by anyone under 18 years of age
• Collection of data from minors
• Registration by underage individuals
• Sharing of accounts with minors

By registering for and using this app, you confirm that you are at least 18 years old and legally authorized to work as a delivery driver in your jurisdiction. We verify age during the registration process using government-issued identification.

If we discover that a user is under 18, we will immediately:

• Terminate their account
• Delete all associated personal data
• Refund any wallet balance
• Report the violation if required by law

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our data practices
• Legal or regulatory requirements
• Features and functionality of the app
• Third-party service integrations

We will notify you of significant changes via:

• Email notification to your registered address
• In-app notification or popup
• Updated "Last Updated" date at the top of this policy

Your continued use of the app after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the app and may request deletion of your account.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

Any disputes arising from or relating to this Privacy Policy or our data practices will be resolved in the courts of Zimbabwe. You consent to the jurisdiction of these courts for such purposes.

14. International Data Transfers

Your data may be transferred to and processed in countries other than Zimbabwe for the purpose of providing our services. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

15. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Describe the nature of the breach and data affected
• Provide recommended actions to protect yourself
• Report the breach to relevant authorities as required by law