Account Deletion Request
VelosDrop Account Deletion Policy and Instructions
⚠️ Important Notice
Account deletion is permanent and cannot be undone. All your data will be removed from our systems as described below.
How to Request Account Deletion
VelosDrop drivers and customers cannot delete accounts directly inside the app for security reasons. To request account deletion, please follow these steps:
Contact Support
Send an email to admin@velosdrop.com with the subject line "Account Deletion Request"
Include Required Information
Your email must include:
- Registered phone number
- Full name on the account
- Role (Driver or Customer)
- Reason for deletion (optional)
Wait for Confirmation
We will process your request within 7 business days and send you a confirmation email once your account has been deleted.
What Data Gets Deleted
Upon account deletion, the following data will be permanently removed:
- Profile information (name, photo)
- Contact details (email, phone number)
- Delivery history and trip logs
- Location history and GPS data
- App preferences and settings
- Chat messages and support tickets
What Data Gets Retained
For legal, tax, and compliance purposes, we retain the following data for 7 years:
- Transaction records and payment history
- Tax documents and invoices
- Fraud prevention logs
- Records required by local regulations
This data is anonymized where possible and stored securely in compliance with data protection laws.
Alternative Options
Before deleting your account, consider these alternatives:
📴 Deactivate Account
Temporarily disable your account without losing your data. Contact admin@velosdrop.com to request deactivation.
🔒 Update Privacy Settings
You can control location permissions directly in your phone settings without deleting your account.
Need Help?
If you have questions about account deletion or need assistance, our support team is here to help.